Frequently Asked Questions

Shipping Policy page.', categories: ['shipping', 'orders'] }, { question: 'Can I return a product?', answer: 'Yes, we offer a 30-day money-back guarantee on most products, provided they are unused and in their original packaging. Please refer to our Returns Policy for detailed instructions and conditions.', categories: ['returns', 'orders'] }, { question: 'Are your products suitable for sensitive skin?', answer: 'Many of our products are formulated with natural and hypoallergenic ingredients suitable for sensitive skin. However, we always recommend checking the product description and ingredient list, or conducting a patch test, especially if you have known allergies.', categories: ['products', 'health'] }, { question: 'How can I track my order?', answer: 'Once your order is shipped, you will receive an email with a tracking number and a link to the courier\'s website. You can use this to monitor the status of your delivery in real-time.', categories: ['shipping', 'orders'] }, { question: 'Do you offer international shipping?', answer: 'Yes, we ship to most countries worldwide. International shipping costs and estimated delivery times are calculated at checkout based on your location. Please note that customs duties and taxes may apply, which are the responsibility of the recipient.', categories: ['shipping', 'orders'] }, { question: 'Are your supplements vegan-friendly?', answer: 'We offer a range of vegan-friendly supplements. Each product page clearly indicates whether the product is suitable for vegans. Look for the " {="" },="">[email protected] or by visiting our Contact Us page. We aim to respond to all inquiries within 24 business hours.', categories: ['support', 'contact'] }, { question: 'What is your privacy policy?', answer: 'Our privacy policy outlines how we collect, use, and protect your personal data. You can read the full policy on our Privacy Policy page.', categories: ['general', 'legal'] }, { question: 'How do I create an account?', answer: 'To create an account, click on the "Register" or "My Account" link at the top right corner of our website. You will be prompted to enter your email address and choose a password. Creating an account allows for faster checkout, order tracking, and access to your order history.', categories: ['account', 'general'] }, { question: 'Are your products tested on animals?', answer: 'No, Health & Glow Hungary is committed to cruelty-free practices. None of our products or ingredients are tested on animals.', categories: ['products', 'ethics'] }, { question: 'Can I change my order after it\'s been placed?', answer: 'If you need to make changes to your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed for shipping.', categories: ['orders', 'shipping'] } ], get filteredFaqs() { if (!this.searchQuery) { return this.faqs; } const query = this.searchQuery.toLowerCase(); return this.faqs.filter(faq => faq.question.toLowerCase().includes(query) || faq.answer.toLowerCase().includes(query) || faq.categories.some(category => category.toLowerCase().includes(query)) ); }, openIndex: null, toggle(index) { this.openIndex = this.openIndex === index ? null : index; } }" class="w-full">